Top Concerns of Utilities

Two of the top concerns for utilities in 2016 are: enhancing the consumer experience and improving workforce efficiency. Daffron solutions help utilities address both of these issues, as well as many other tasks utilities face every day. Attendees of the 2016 Daffron UGM, will have the opportunity to experience how Daffron solutions work together across your entire organization to achieve a better consumer experience, and to increase workforce efficiencies.

Enhancing Consumer Experience

Consumer Experience is influenced by a lot of different factors: how you set your rates, your hours of operation, how to report an outage, how consumers want to pay their bill or view usage data, and many more. Therefore, our consumer experience classes will address these cross-departmental hurdles and how the Daffron solution can connect everyone together. The classes in the Consumer Experience track will take you from the planning stages of what data you want to collect, to what triggers consumer communications, all the way through to mobile apps and the tools we are developing for automating service orders.

Improving Workforce Efficiencies

Workforce efficiency classes will incorporate Staking, FMS, WMS, and CIS elements throughout the week, to mirror how all of these pieces are being used in your organization to accomplish the goal of workforce efficiency. Workforce Efficiency classes are going to involve a hands-on approach to improving tasks in every department. From the first class on Tuesday all the way through the final session, you will get to work as teams to go through an entire new service project in the most efficient way possible. This will involve learning from other users on best practices, and will encompass Staking, WMS, FMS, and CIS job tasks.

Connecting You to the Future

When you are looking at the big picture, you don’t just look at yesterday and today, you also look to the future. That is why classes at UGM 2016 will focus on how the Daffron solution is working in every task you perform to connect you to the future.

If you aren’t overly concerned with, or already have a good grasp on, the big picture and just want some good old fashioned education, don’t fret. We’ve got you covered. We will have sessions dedicated to training, and you will have access to one-on-one help at any of our Education Stations spread throughout the conference hall.

Top Concerns of Utilities

Two of the top concerns for utilities in 2016 are: enhancing the consumer experience and improving workforce efficiency. Daffron solutions help utilities address both of these issues, as well as many other tasks utilities face every day. Attendees of the 2016 Daffron UGM, will have the opportunity to experience how Daffron solutions work together across your entire organization to achieve a better consumer experience, and to increase workforce efficiencies.

Enhancing Consumer Experience

Consumer Experience is influenced by a lot of different factors: how you set your rates, your hours of operation, how to report an outage, how consumers want to pay their bill or view usage data, and many more. Therefore, our consumer experience classes will address these cross-departmental hurdles and how the Daffron solution can connect everyone together. The classes in the Consumer Experience track will take you from the planning stages of what data you want to collect, to what triggers consumer communications, all the way through to mobile apps and the tools we are developing for automating service orders.

Improving Workforce Efficiencies

Workforce efficiency classes will incorporate Staking, FMS, WMS, and CIS elements throughout the week, to mirror how all of these pieces are being used in your organization to accomplish the goal of workforce efficiency. Workforce Efficiency classes are going to involve a hands-on approach to improving tasks in every department. From the first class on Tuesday all the way through the final session, you will get to work as teams to go through an entire new service project in the most efficient way possible. This will involve learning from other users on best practices, and will encompass Staking, WMS, FMS, and CIS job tasks.

Connecting You to the Future

When you are looking at the big picture, you don’t just look at yesterday and today, you also look to the future. That is why classes at UGM 2016 will focus on how the Daffron solution is working in every task you perform to connect you to the future.

If you aren’t overly concerned with, or already have a good grasp on, the big picture and just want some good old fashioned education, don’t fret. We’ve got you covered. We will have sessions dedicated to training, and you will have access to one-on-one help at any of our Education Stations spread throughout the conference hall.

2016 Event Information

2016 Exhibitors

Activities

Registration will contain the full list of activities available and the associated costs.
St. Louis Cardinals Game
St. Louis Cardinals Game
Tuesday Night
Watch the Cards take on the Reds. Experience the game like never before in one of the executive suites with all you can eat food and drink.
Stages St. Louis Sister Act
Stages St. Louis Sister Act
Tuesday Night
A delight for all ages – SISTER ACT brings the gift of laughter, the power of music, and a touch of heavenly inspiration to audiences everywhere and is one show we are certain you won’t want to miss!
Mastermind Room Escape
Mastermind Room Escape
Wednesday Night
Everybody’s got what it takes to get out of our exit games. The question is do you know how to USE what you’ve got? Find the answers, follow the clues, and discover the depths of your mind for one of the most fun things to do in St. Louis.
Ameristar Casino
Ameristar Casino
Wednesday Night
Offering the latest and most popular slot and video poker machines, a large variety of table games and live poker rooms, players can truly enjoy Las Vegas-quality gaming in a luxurious setting. Ameristar features seven restaurants, blues bar, nightclub, arcade, and spa.
Shopping at West County Center
Shopping at West County Center
Wednesday Night
Stroll through a large variety of stores – including The North Face, Apple, Aeropostale, Macy’s, Nordstroms, JCPenney – and choose from one of the many restaurants for a relaxing dinner.
The Funny Bone
The Funny Bone
Wednesday Night
The Funny Bone is the premier local venue for comedy. While it features national touring comedians, the club should also be applauded for welcoming all varieties of local comic talent. Wednesday’s show might headline an amateur that you will later see on the comedy circuit.
Customer Appreciation
Customer Appreciation
Thursday Night
Daffron appreciates your business and the opportunity to work with each of our customers. We invite you to join us Thursday evening for UGM Review and Outlook followed by a relaxing evening of camaraderie and fun as you enjoy food and beverages.

“Are we under-utilizing the Daffron system?” That was the concern of Robert Stephens, Assistant Manager at Crawfordsville Electric Light & Power, prior to attending the Daffron User Group Meeting (UGM). “It was a definite eye-opener. Participating in the UGM sessions and conversations was just the beginning of making sure we are utilizing all of the built-in features, functionality, and interfaces of the Daffron system."

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