2017 Event Information

Save the Date!
September 18-21
Sheraton Westport in St. Louis, MO

Top Concerns of Utilities

Two of the top concerns for utilities are: enhancing the consumer experience and improving workforce efficiency. Daffron solutions help utilities address both of these issues, as well as many other tasks utilities face every day. Attendees of the 2016 Daffron UGM, had the opportunity to experience how Daffron solutions work together across their entire organization to achieve a better consumer experience, and to increase workforce efficiencies.

Enhancing Consumer Experience

Consumer Experience is influenced by a lot of different factors: how you set your rates, your hours of operation, how to report an outage, how consumers want to pay their bill or view usage data, and many more. Therefore, our consumer experience classes addressed these cross-departmental hurdles and how the Daffron solution can connect everyone together. The classes in the Consumer Experience track took attendees from the planning stages of what data to collect, to what triggers consumer communications, all the way through to mobile apps and the tools we are developing for automating service orders.

Improving Workforce Efficiencies

Workforce efficiency classes incorporated Staking, FMS, WMS, and CIS elements throughout the week, to mirror how all of these pieces are being used in your organization to accomplish the goal of workforce efficiency. Workforce Efficiency classes involved a hands-on approach to improving tasks in every department. From the first class on Tuesday all the way through the final session, attendees worked as teams to go through an entire new service project in the most efficient way possible. This involved learning from other users on best practices, and encompassed Staking, WMS, FMS, and CIS job tasks.

Connecting You to the Future

When you are looking at the big picture, you don’t just look at yesterday and today, you also look to the future. That is why classes at UGM 2016 focused on how the Daffron solution is working in every task you perform to connect you to the future.

For attendees who aren’t overly concerned with, or already had a good grasp on, the big picture and just wanted some good old fashioned education, we had them covered. We had sessions dedicated to training, and attendees had access to one-on-one help at any of our Education Stations spread throughout the conference hall.

Top Concerns of Utilities

Two of the top concerns for utilities are: enhancing the consumer experience and improving workforce efficiency. Daffron solutions help utilities address both of these issues, as well as many other tasks utilities face every day. Attendees of the 2016 Daffron UGM, had the opportunity to experience how Daffron solutions work together across their entire organization to achieve a better consumer experience, and to increase workforce efficiencies.

Enhancing Consumer Experience

Consumer Experience is influenced by a lot of different factors: how you set your rates, your hours of operation, how to report an outage, how consumers want to pay their bill or view usage data, and many more. Therefore, our consumer experience classes addressed these cross-departmental hurdles and how the Daffron solution can connect everyone together. The classes in the Consumer Experience track took attendees from the planning stages of what data to collect, to what triggers consumer communications, all the way through to mobile apps and the tools we are developing for automating service orders.

Improving Workforce Efficiencies

Workforce efficiency classes incorporated Staking, FMS, WMS, and CIS elements throughout the week, to mirror how all of these pieces are being used in your organization to accomplish the goal of workforce efficiency. Workforce Efficiency classes involved a hands-on approach to improving tasks in every department. From the first class on Tuesday all the way through the final session, attendees worked as teams to go through an entire new service project in the most efficient way possible. This involved learning from other users on best practices, and encompassed Staking, WMS, FMS, and CIS job tasks.

Connecting You to the Future

When you are looking at the big picture, you don’t just look at yesterday and today, you also look to the future. That is why classes at UGM 2016 focused on how the Daffron solution is working in every task you perform to connect you to the future.

For attendees who aren’t overly concerned with, or already had a good grasp on, the big picture and just wanted some good old fashioned education, we had them covered. We had sessions dedicated to training, and attendees had access to one-on-one help at any of our Education Stations spread throughout the conference hall.

“Are we under-utilizing the Daffron system?” That was the concern of Robert Stephens, Assistant Manager at Crawfordsville Electric Light & Power, prior to attending the Daffron User Group Meeting (UGM). “It was a definite eye-opener. Participating in the UGM sessions and conversations was just the beginning of making sure we are utilizing all of the built-in features, functionality, and interfaces of the Daffron system."

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